Leaders in Healthcare

Emotional Intelligence

Research confirms that Emotional Intelligence strongly influences the ability to be personally effective and professionally productive. This is especially true for those in a leadership role who must possess not only the technical skills and experience to perform the job, but also the emotional and social competencies to effectively manage, develop and engage their employees. Participants will rate their “EQ”, identify areas for development and learn practical methods for increasing their emotional intelligence capability.

Diversity: Multiculturalism, Generational & Gender

The increasing diversity of both the workforce and patient population requires that leaders develop competency in dealing with different cultures, genders, and generational groups. Participants will develop skills in working effectively with individuals by gaining awareness of the different strengths, values, expectations, and requirements of each group. Enhanced patient care will be the result.

Leading Change

Healthcare is a rapidly evolving environment. High performance leaders anticipate the need for change, prepare their organizations and then effectively manage the transition process. Participants learn key elements of change management and gain practical tools and techniques to build consensus, create momentum and attract sustained support so they can minimize resistance and workplace disruption.

Managing Crucial Conversations

Great interpersonal communication skills are critical to health care professionals. This course utilizes principles from the bestselling book “Crucial Conversations” to help nurses, doctors, medical staff and patients have successful discussions with each other in high risk situations. Participants learn how to set healthy goals for dialogue, identify their communication style under stress, manage strong emotions, create a safe environment, persuade others, and listen empathetically.

Project Management

Good project management skills can be crucial to success when overseeing programs or projects. Participants learn proven strategies for completing projects on time and within budget including: 1) creating a strong project team, 2) identifying and assigning tasks, 3) determining timetables and milestones, 4) managing time and resources effectively, 5) accurately tracking progress, and 6) dealing with setbacks and surprises.

Self-Management

Effective leadership begins with self awareness. In this workshop, participants identify behavioral styles that impact how they communicate, develop relationships, make decisions, and prefer to work. Awareness of the contribution of different styles to the organization improves team dynamics, working relationships and overall productivity, positively impacting patient outcomes.

S.M.A.R.T. Goal Setting

The capability to set and reach goals is crucial to effective leadership. In this workshop, participants will learn methods for developing and achieving individual, team and organization goals by utilizing the S.M.A.R.T. model. They will also discuss the value and purpose of setting goals, learn the difference between long term, short term and stretch goals, and identify some common elements that can sabotage attaining goals once they are created.

Strategic Thinking

Strategic thinking is the leadership competency at the individual level that is essential for other strategic leadership competencies such as strategic planning, effective decision making and strategy development. Participants will build strategic thinking skills by participating in exercises and applying what they learn to organization issues and challenges. They will also be supplied with powerful and practical tools such as 5-Whys, S.M.A.R.T. goals, Stakeholder Analysis and SWOT Analysis.

4 Hours of CE Credits: California Board of Behavioral Sciences (BBS)*

4 CE Contact Hours: California Board of Registered Nursing (BRN)**

*Workshops meet the qualifications for 4 hours of continuing education credit for MFTs, LPCCs, LEPs, and/or LCSWs as required by the California Board of Behavioral Sciences. Brandman University #PCE 1821.

**Provider Approved by the California Board of Registered Nursing, Provider Number 15531, for 4 CE contact hours per workshop.