Leadership Services Program

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Advance from Supervision

Topics Include: • Analyzing job tasks and activities • Setting goals for increased effectiveness • Successful strategies to enhance promotion potential • Power base expansion • Self-assessment of current strengths/limitations

Build a High Performance Team

Topics Include: • Assessing current team effectiveness • Going from group to team – the four phases of development • Identifying and overcoming obstacles • Team problem solving • Team meetings

Business Coaching

Topics Include: • Learning and practicing business coaching skills based on ICF core competencies • Understanding the business case for coaching • Identifying the key benefits of coaching

Business Ethics

Topics Include: • Identifying unethical business behaviors and how to manage unethical activity by employees • Implementing proper business practices to dissuade unethical behavior • Understanding the critical link between business ethics and performance

Business Writing

Topics Include: • Understanding the principles of shirtsleeve English • Using power language • Developing skills for clear and concise writing • Formatting writing to match reader audience • Organizing writing to get results

Coach for Best Results

Topics Include: • Learning and practicing business coaching skills based on ICF core competencies • Understanding the business case for coaching • Identifying the key benefits of coaching

Coaching for Interpersonal Mastery

Topics Include: • Ethics in coaching • Applying emotional intelligence to coaching • Setting boundaries • Identifying and reacting to different levels of employee need

Coaching for Leadership Mastery

Topics Include: • Coach's role in leadership and management • Creating an organizational coaching culture • Developing talent • Coaching's return on investment

Coaching for Personal Mastery

Topics Include: • Self-awareness in the coaching relationship • Discussion of personal assessment results • Delivering expectations effectively • Understanding the dimensions of personality and how it affects coaching

Coaching for Team Mastery

Topics Include: • Utilizing coaching to resolve conflict • Coaching as a change management tool • Increasing employee engagement and improving team effectiveness • Teaching teams to self-manage

Coaching Process and Essential Skills

Topics Include: • Understanding coaching distinctions • Developing the art of active listening • Practicing powerful questions • The importance of accountability

Communicate Effectively With Others

Topics Include: • Individual communication profile • Active listening techniques • Clear communication model • Writing effective statements • Good check-back responses • Avoiding the "assumption" trap.

Conflict Resolution

Topics Include: • Identifying the real reasons of conflict • "Win-win" communication • Preventing conflict through collaboration • Identifying conflict management style • Understanding the "dos and don'ts" of critical conflict resolution

Culture as a Competitive Advantage

Topics Include: • Understanding how organizational culture can lead to competitive advantage • Fostering an innovative culture to create value • Engaging employees for increased retention rates and organizational productivity • Creating and sustaining a culture that builds competitive advantage

Delegate and Grow Direct Reports

Topics Include: • Individual job analysis • Barriers to delegation • Deciding what to delegate • Planning the delegation • 3-step delegation process • Setting priorities and managing time • Supervisor-employee partnership.

Develop Self-Awareness

Topics Include: • Assessing and understanding different personality preferences • The influence of preferences on leadership style • Impact of preferences on interpersonal communication, decision making and meeting methods.

Effective and Corrective Disciplinary Skills

Topics Include: • Understanding the difference between corrective feedback and disciplinary action • Improving employee performance while avoiding the negative impact of the process

Effectively Lead Teams

Topics Include: • Identifying and applying key characteristics of high performing teams • Assessing the stages of team development • Examining the leader's role in team productivity and effectiveness • Creating a plan to be a more effective team leader

Emotional Intelligence for Top Performance

Topics Include: • Understanding the difference between emotional intelligence and IQ • Defining EI competencies • Linking EI and performance • Identifying techniques to strengthen EI

Employee Engagement

Topics Include: • Understanding employee motivation • Setting clear expectations and giving consistent feedback • Connecting employee engagement to organizational performance • Optimizing engagement to increase productivity

Engaging Multiple Generations at the Workplace

Topics Include: • Identifying the challenges/opportunities that each generation's frame of reference present to leaders • Recognizing the unique contribution that each generation offers • Capitalizing on commonalities between generations • Building effective relationships between generations

Essentials of Interpersonal Communication

Topics Include: • Individual communication profile • Active listening techniques • Clear communication model • Writing effective statements • Good check-back responses • Avoiding the "assumption" trap

Executing with Excellence

Topics Include: • Analyzing an organization's execution strengths • Defining and applying practices that foster execution • Creating a framework to overcome barriers to execution • Cultivating a culture that maintains a discipline for execution

Financial Concepts

Topics Include: • Understanding key concepts of running a business in a competitive environment • Utilizing effective business simulators to teach non-financial managers how to make financial decisions • Developing larger perspective by combining financial acumen and performance metrics

Fundamentals of Coaching

Topics Include: • Coaching and its impact to the organization • Understanding the core coaching competencies • Identifying coaching opportunities • Practicing the foundational skills of coaching

How Leaders Build Trust

Topics Include: • Understanding the difference between influence and power • Recognizing influence at different levels of the organization • Applying different styles of influence to accomplish tasks • Identifying the dimensions of trust

Implement Business Ethics

Topics Include: • Understanding the critical ethical theories and philosophies • Recognizing corporate social responsibility • Preventing fraud in organizations • Identifying conflicts of interest • Responding ethically to stakeholders

Improve Employee Performance

Topics Include: • Specific job structuring and enrichment strategies • Job analysis and identification of effective motivators • Identifying and clarifying expectations • SBI model of effective feedback • Sustaining performance improvement

Influence Organizational Relationships

Topics Include: • Recognizing constructive and destructive political behaviors • Understanding the difference between influence and power • Building coalitions, networks and alliances to achieve results

Interview and Select the Best People

Topics Include: • Conduct a job analysis and determine the technical and performance skills required • Evaluate resumes and job applications • Plan and conduct the job interview • Develop and ask "targeted questions" • Comply with EEO and other guidelines

Inventive Problem Solving – Innovation as a Business Strategy

Topics Include: • Cultivating and sustaining a culture of innovation • Utilizing innovation as a key business strategy • Using innovation to engage employees for increased productivity • Connecting innovation and better problem solving, communication, and decision making

Lead and Build a Following

Topics Include: • Leadership, authority and power • Difference between leadership and management • Importance of trust and respect • Characteristics of high performance leaders • Effective leadership styles • Developing direct reports

Lead People through Change

Topics Include: • Principles of change • Conventional reactions to change • 4-step change cycle • Change activators • "Planning Path" and "Therapeutic Control" models

Lead Strategically

Topics Include: • Applying a strategic approach to leadership • Accurately assessing risks and opportunities • Inspiring and implementing a shared vision • Strategic planning and execution

Leading Change

Topics Include: • Understanding the levers of change • Successfully responding to and leading change • Addressing resistance to change • Managing through transition

Manage Change

Topics Include: • Understanding the levels of change • Successfully responding to and leading change • Addressing resistance to change • Managing through transition

Manage Strengths and Weaknesses

Topics Include: • Overview of the major personality modes • Conflict and compatibility with the different personality styles • How to more effectively work together • Influence on career, work environment and job assignment.

Managing Disabilities & Leaves of Absence

Topics Include: • Legal requirements of the American Disabilities Act, Family Medical Leave Act, and Worker's Compensation

Managing Remotely

Topics Include: • Building relationships with people at remote sites • Conducting remote meetings • Techniques for communicating remotely • Leading employees at remote locations

Managing UP

Topics Include: • Creating and extending organizational influence when dealing with direct supervisors, managers, and other organizational leaders • Gaining new perspectives on manager-employee relationships • Understanding the advantages of managing up

Maximize the Power of Cultural Competence

Topics Include: • Understanding the cultural worldview of self and others • Developing cross-cultural competence and adaptability • Communicating and working towards mutual goals

Meetings that Get Results

Topics Include: • Planning and organizing for efficiency • Keeping meetings on track and on time • Getting and keeping attendees involved and engaged • Achieving desired results through decision making and action plans

Mentoring – Developing Human Potential

Topics Include: • Identifying the key ingredients of successful mentoring relationships • Structuring and supporting an effective mentoring process • Understanding what is needed to start a mentoring program • Recognizing the benefits to both the mentor and mentee

Negotiation Skills

Topics Include: • Identifying and negotiating for "win-win" situations • Understanding the importance of power, authority, and motivation • Utilizing different tactics and strategies to build negotiation skills • Developing skill through demonstration and role playing

Organizational Influence

Topics Include: • Recognizing constructive and destructive political behaviors • Understanding the difference between influence and power • Building coalitions, networks and alliances to achieve results

Performance Management

Topics Include: • Identifying performance drivers • Setting performance standards • Developing opportunities to motivate and retain top performers • Aligning individual performance to organizational goals and initiatives • Effectively providing feedback • Avoiding mistakes that derail success

Presentation Skills for Leaders

Topics Include: • Planning and preparing for specific audiences • Delivering and facilitating presentations • Engaging audiences to deliver an impactful presentation • OPTIONAL SECOND DAY: Videotaping and individual coaching

Project Management

Topics Include: • Creating a strong project team • Identifying and assigning tasks • Determining timetables and milestones • Managing time and resources effectively • Accurately tracking progress • Dealing with setbacks and surprises

Recruitment & Selection

Topics Include: • Identifying the skills and competencies needed in teams and how to effectively recruit and select the correct individual • Utilizing valuable on-boarding techniques to welcome new hires

Resolve Individual and Job-Related Conflicts

Topics Include: • High price of unresolved conflict • How to recognize and respond to conflict • Differentiating between substantive and emotional issues • Steps towards conflict resolution.

Respond to Employee Needs

Topics Include: • Factors that influence employee performance • Assessing and rating job elements • Meeting employee needs (Maslow's hierarchy, Herzberg's maintenance vs. motivation needs) • Keeping employees informed • Improving overall job satisfaction and performance.

Self-Management

Topics Include: • Assessing and understanding different personality preferences • The influence of preferences on leadership style • Impact of preferences on interpersonal communication, decision making and meeting methods.

Setting S.M.A.R.T goals

Topics Include: • Understanding the value of setting goals • Identifying long term, short term, and stretch goals • Developing a step-by-step approach to achieving goals • Overcoming elements that sabotage goals

Skilled Delegation

Topics Include: • Understanding the value of delegating • Diagnosing the ability and willingness of employees to accomplish tasks • Identifying the participant's style of delegating • Overseeing delegated work • Developing an action plan to delegate more effectively

Strategic Leadership

Topics Include: • Applying a strategic approach to leadership • Accurately assessing risks and opportunities • Inspiring and implementing a shared vision • Strategic planning and execution

Succession Planning

Topics Include: • Succession planning and to ensure organizational survival and business success • Identifying critical leadership positions • Grooming high-potential employees for advancement • Initiating a succession planning process for key positions

Stress Management

Topics Include: • Identifying the symptoms of stress overload • Understanding how lifestyle choices affect stress • Techniques for reducing stress • Developing a long-term plan to prevent the cumulative effects of stress

Team Development

Topics Include: • Identifying and applying key characteristics of high performing teams • Assessing the stages of team development • Examining the leader's role in team productivity & effectiveness • Creating a plan to be a more effective team leader

The Power of Cultural Competency

Topics Include: • Understanding the cultural worldview of self and others • Developing cross-cultural competence and adaptability • Communicating and working towards mutual goals

Time Management

Topics Include: • Scheduling calendars appropriately • Prioritizing workloads • Balancing personal and professional commitments • Organizing techniques to feel less anxiety and more productivity

Train Employees on the Job

Topics Include: • Analyzing performance problems • Justifying training • Effective adult learning theories and methods • Designing helpful employee orientations • Four crucial steps for on-the-job training.

Turning Setbacks in to Comebacks

Topics Include: • Transforming disappointments, failures, mistakes into stepping stones for success • Developing skills and attitudes to bounce back from setbacks • Utilizing the "Personal Responsibility Model" • Building resiliency