This course is designed to provide students a better understanding of the personal traits, skills and strengths associated with successfully leading teams and managing groups. With emphasis on the applicability of concepts to a law enforcement work environment, students will develop key leadership competencies that are rooted in interpersonal communication and group interaction and explore their impact on the organization. In this 12-week, 45-hour program, participants learn best practices in team/group leadership including how to:
- Understand and utilize different communication styles
- Coach direct reports to improve effectiveness and productivity
- Use mediation and negotiation skills to resolve and minimize workplace conflict
- Design and implement a team development plan
- Lead teams to high performance
- Effectively monitor and measure performance
- Hold employees accountable for results
- Improve employee engagement and retention
- Effectively manage a diverse workforce