Professional Development
The 5 Key Steps to Make Difficult Conversations Easier
DATE & TIME
Wednesday, March 18 2020
11:00 AM - 12:00 PM
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03/18/2020 11:00
03/18/2020 12:00
America/Los_Angeles
The 5 Key Steps to Make Difficult Conversations Easier
Avoiding a challenging conversation can negatively impact your work environment. As a leader, it is important to have the skills to navigate difficult conversations. In this webinar, participants will gain strategies to effectively address uncomfortable situations and make difficult conversations easier.
https://register.gotowebinar.com/register/5881878537530303245
Michelle Lewis
mlewis12@brandman.edu
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70% of employees avoid having difficult conversations with their boss, colleagues, and direct reports. *
Avoiding a challenging conversation can negatively impact your work environment. As a leader, it is important to have the skills to navigate difficult conversations. In this webinar, participants will gain strategies to effectively address uncomfortable situations and make difficult conversations easier.
In this webinar you will:
- Learn the 5-Step process to prepare for your discussion and deliver effective feedback
- Understand how personality styles impact the way people react to difficult conversations
- Learn how to effectively apply the 3 “Vs” of communication
- Determine how to customize the 5-Step process to address any difficult situation
By attending a live webinar you will earn 1 SHRM re-certification credit (pending HRCI credit).
Please note the above webinar time is in Pacific Time