CSCU 0039: Cisco CCNP Tshoot

Learn the components of Cisco CCNP Tshoot network maintenance and troubleshooting.

Program Overview

This class teaches students the knowledge and skills required to successfully (1) Plan and perform regular maintenance on complex Enterprise routed and switched networks and (2) Use technology-based practices and a systematic ITIL-compliant approach to perform network troubleshooting.

Upon completion of this course, the student will be able to:

  • Discuss the Importance of Proactive vs. Reactive Maintenance Task Resolutions

  • Develop a Plan to Monitor and Manage a Network

  • Describe the Benefits of having a Structured Troubleshooting Model

  • Identify Common Maintenance Procedures and Troubleshooting Methods

  • Perform Network Monitoring using IOS Tools

  • Perform Routine IOS Device Maintenance

  • Isolate Sub-optimal Internetwork Operation at the correctly defined OSI Model layer

  • Troubleshoot EIGRP, OSPF, eBGP, and Routing Redistribution Solution

  • Troubleshoot a DHCP Client and Server Solution, NAT, and First-Hop Redundancy Protocols

  • Explain Strategies for Troubleshooting IPv6 and IPv4 Interoperability, and IPv6 Routing

  • Describe the Process of Troubleshooting a Switch-to-Switch Connectivity, Loop Prevention, and Access Ports for a VLAN-based Solution

  • Describe InterVLAN Routing Issues, Router Redundancy Troubleshooting, and Catalyst Switch Performance Tuning

  • Troubleshoot Private VLANS, Port Security, General Switch Security, VACL and PACL

  • Troubleshoot Switch Support of Advanced Services, Supervisor Redundancy, and SVIs

  • Discuss VoIP & Video Support Solution Troubleshooting, and Unified Communications

  • Troubleshoot Layer 3 Security, and Issues Related to ACLs used to Secure Access to Routers

  • Troubleshoot Configuration and Security issues related to AAA servers and IOS Services

  • Discuss and Identify a Collection of Technologies that focuses on Remote Office & Complex Enterprise Network Troubleshooting


Books, Meals, Travel, Materials, Software, Equipment: No Cost.
The tuition only covers administrative costs and nothing else is provided to the student.


40 hours

Estimated Cost

$2,900 (CAEL agreed tuition with ten percent discount is $2,610)

Ways to Learn



4.0 CEUs

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