Conflict Resolution

Develop the skills to identify, address, and resolve conflict in and out of the workplace.

Course Description

Conflict is something that occurs on a daily basis in both our personal lives and in our workplace. Identifying and managing that conflict can determine your level of success. In this course, you will explore the different types of conflict, identify your personal conflict style, and learn how to apply that style to situations both in and out of the workplace. You will also identify ways to resolve conflicts in any situation.

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Duration

Approximately 15 hours

Up to 3 months to complete coursework

Estimated Cost

$150

Ways to Learn

Online

Credit

1 PDU

Graduate Level Professional Development Credits

Key Features

Accessible

Access textbooks and course materials completely online - no materials required.

flexible schedule

Self-Paced

Move at your own pace as your schedule allows – no specific start times or dates.

Dedicated Mentor

Need help with an assignment? Submit your questions directly to the instructor for quick replies.

Active Learning

This course features interactive assignments and authentic assessments. 

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Case Studies

Explore how course content connects to the workplace using real-world case studies.

Upon successful mastery of this course, you will be able to

  • Define conflict and identify sources of conflict both in and outside of the workplace
  • Identify the two main dimensions of conflict behavior
  • Explain the five conflict handling modes
  • Identify conflict resolution strategies
  • Formulate the cost of conflict in the workplace


Please note:

You may be eligible for tuition reimbursement, check with your
employer to see if you qualify.

Karen Meyers
Brandman has been a key contributor to fulfilling our strategic goal of developing and educating better leaders in the Court. As a result of the training and services provided by Brandman University and as evidenced by in depth evaluation reports, personnel are decidedly more productive, engaged and knowledgeable in performing their duties.
Karen Meyers, Former Chief Human Resources Officer | Orange County Superior Court,
After spending more years (than I care to admit) in management roles, I was amazed at the amount of new information I learned. The Leadership Program was well worth the time spent away from the office. Instructors were knowledgeable and engaging. Class exercises were fun and collaboration with program participants was a great experience.
Participant | Custom Leadership Development Program,

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