Complaint Policy

Brandman University’s Complaint Policy

When students have a question, concern, or complaint regarding their Brandman experience, they should always initially contact their campus director for guidance and possible resolution.  However there may be circumstances when students are still uncertain as to University policies and procedures, appropriate channels of communication or alternative options available for resolving disputes.  Students may then contact the Office of Student Concerns (OSC) for guidance.  The OSC provides informal assistance in providing recommended actions to help resolve conflicts, disputes or providing contact with appropriate resources.  The OSC is an advocate for the fair resolution of a problem, not for any particular party, and gives equal attention to the rights for all concerned.  To submit a ticket of concern with the OSC, the student can log into MyBrandman and click on the link for the Office of Student Concerns under the Student Services section.

Parrish Nicholls, Director of Title IX, Student Conduct, and Ombudsman Services/Title IX Coordinator, and Tara McClellan, Assistant Director of Student Resources, of the Division of Student Services are the institutional contacts for this process and may be reached at ombuds@brandman.edu.

To complain about a grade, students are asked to contact their academic advisor for assistance with the Grade Challenge Procedure located in MyBrandman. If complaints are regarding Brandman faculty, students are requested to contact their academic advisor, campus director, or academic dean directly.

While we encourage students to first address complaints with the institution, an individual may contact the Bureau for Private Postsecondary Education for review of a complaint. The bureau may be contacted at:

Mailing Address:
Bureau for Private Postsecondary Education
P.O. Box 980818
West Sacramento, CA 95798-0818
 
Physical Address:
Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400
Sacramento California, 95833
 
Phone: (916) 431-6959
Toll Free: (888) 370-7589
Main Fax: (916) 263-1897
Licensing Fax: (916) 263-1894 Enforcement/STRF/Closed Schools Fax: (916) 263-1896
Web site: www.bppe.ca.gov