$359 billion in paid hours or the equivalent of 385 million working days are lost each year to workplace conflict.*
Conflict happens in every workplace environment, but it doesn’t need to bring negative results. Effectively managed conflict can lead to strengthening relationships and trust. Participants will learn techniques to handle conflict and identify their causes. With conflicts in the workplace leading to loss of productivity, it is important to be able to examine what we can do differently. This webinar will provide you with tools you can implement immediately.
What you will learn in this webinar:
- Define and identify sources of conflict
- Explain the five conflict handling modes
- Identify conflict resolution strategies
- Formulate the cost of conflict in the workplace