Professional Development

The 5 Key Steps to Make Difficult Conversations Easier


Wednesday, March 18 2020
11:00 AM - 12:00 PM


Michelle Lewis

Phone: 800.632.0094



70% of employees avoid having difficult conversations with their boss, colleagues, and direct reports. *

Avoiding a challenging conversation can negatively impact your work environment. As a leader, it is important to have the skills to navigate difficult conversations. In this webinar, participants will gain strategies to effectively address uncomfortable situations and make difficult conversations easier.

In this webinar you will:

  • Learn the 5-Step process to prepare for your discussion and deliver effective feedback
  • Understand how personality styles impact the way people react to difficult conversations
  • Learn how to effectively apply the 3 “Vs” of communication
  • Determine how to customize the 5-Step process to address any difficult situation

By attending a live webinar you will earn 1 SHRM re-certification credit (pending HRCI credit).


Please note the above webinar time is in Pacific Time

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