A little compassion at work goes a long way, say HR experts
Compassion in the workplace takes many forms, according to a newly published book on creating workplaces that engage the human spirit. It's written by leading human resources and organizational development leaders, including a chapter by three from Brandman University: Sam Bresler, Madiha Chughtai and Heather Dilmagani.
Their chapter in "Compassion@work" focuses on how to create a "reduction in force" process that takes into consideration the concerns of those losing their positions while meeting all the legal requirements. The key, they write, is to design the process with that in mind and provide customized materials to each affected person. Other key points are to organize how to deliver the layoff notice in a way that preserves privacy and leaves room for questions. Finally, the process must make clear the university's ongoing support and continued strong focus on alleviating any lingering concerns.
They explained the process they used when Brandman was faced with a decline in enrollments. They also note that registrations have rebounded and some of the people whose positions were eliminated may soon rejoin the university. Their eagerness to do that, said Bresler, shows that the process achieved the level of compassion they sought.
Bresler is a special assistant to Provost Charles Bullock and a professor in the School of Business and Professional Studies. Chughtai is director of Employee Relations and Title IX coordinator. Dilmagani is director of Human Resources Operations at the university.
The book is published Silver Tree Publishing and is available at amazon.com.
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